How are guest profiles created?

Automatically. Every time a guest places an order, a profile is created or updated with their name, order details, and preferences. No forms or signups needed.

Can I see a guest's full order history?

Yes. Every order a guest has ever placed is stored in their profile — items, dates, totals, and any special requests. When a regular says "the usual," you know exactly what that means.

Can I identify my most loyal guests?

Yes. Guest profiles are automatically ranked by visit count and total spend. Your VIPs are highlighted so your team can give them the recognition they deserve.

Stop serving strangers

TurnFirst-TimeWalk-InsIntoHigh-ValueRegularsTurn First-Time Walk-Ins Into High-Value Regulars

When a guest scans your table, MenuClips remembers them. Know exactly who is sitting in your dining room, their dietary preferences, and what allergies they have before you even greet them.

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Last updated: April 2026

Why Customer Management?

Everything you need for customer management, built right in.

Silent Profiling

Each scan builds a session profile. Track exactly how often Table 4 comes back to your restaurant without ever handing them a loyalty card.

Allergy Guardrails

Store devastating allergies (like shellfish or peanuts) permanently on their profile. Protect your guests and your liability overhead.

VIP Recognition

Nothing makes a customer more loyal than a server saying, "The usual Pinot Noir tonight?" Know their history instantly.

Lightning Fast Lookup

Search any returning guest by their phone number or name in milliseconds to see their visit history and favorite categories.

How It Works

A closer look at how customer management powers your restaurant.

Find Your Whale Customers

80% of your restaurant's revenue comes from 20% of your regulars. Stop treating your highest-value diners like strangers. Use MenuClips to flag your VIPs the second they scan the table code.

Radical Hospitality at Scale

Knowing that a guest is gluten-free before they even have to ask is the peak of hospitality. You lock in loyalty not by having the flashiest food, but by demonstrating that you deeply care about their experience.

Get Started in Minutes

Setting up customer management is quick and easy.

Guests Scan

A session is recorded each time a guest scans your QR code.

Profiles Build Up

Each visit adds to the guest's profile with visit history.

Spot Patterns

See visit frequency and identify your most loyal regulars.

Personalize Service

Use guest insights to treat every visitor like a regular.

Customer Management FAQ

Common questions answered.

When a guest scans your QR code, a session is recorded for that table. Over time, visit patterns build up so you can identify regulars and understand your most active guests.

Yes. Record dietary requirements (vegan, gluten-free, halal) and allergies (nuts, shellfish, dairy) per guest. Staff see this information when looking up a guest profile.

Yes. Guest profiles show visit frequency so your team can recognize and acknowledge your most loyal customers.

Yes. Find any guest by name, email, or phone number instantly from the customer management dashboard.

Related Features

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