Privacy Policy

1. Introduction

Welcome to MenuClips. This Privacy Policy explains how MenuClips (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our platform, website, mobile applications, and related services (collectively, the “Service”).

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service. This policy applies to all users of the Service, including restaurant owners, managers, staff, and end-user diners.

2. Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your name, email address, phone number, business name, and password.
• Business Information: Restaurant name, address, logo, menu items, pricing, descriptions, and food photography you upload.
• Payment Information: When you subscribe to a paid plan, payment details are collected and processed by our third-party payment processor. We do not store your full credit card number.
• Communications: Messages you send through our contact form, support tickets, or feedback features.

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, clicks, and interactions within the Service.
• Device Information: Browser type, operating system, device type, screen resolution, and IP address.
• Order Data: Items ordered, order totals, order frequency, and table information for analytics purposes.
• Cookies & Similar Technologies: We use cookies, local storage, and similar technologies as described in the Cookies section below.

Information from Third Parties

We may receive information from third-party integrations you connect, such as POS systems, payment processors, or social media platforms, to the extent you authorize such sharing.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process orders and manage your restaurant operations
• Generate analytics, reports, and insights for your business
• Send you service-related communications (order confirmations, account updates, security alerts)
• Send marketing communications (only with your consent, and you can opt out at any time)
• Provide customer support and respond to your requests
• Detect, prevent, and address fraud, abuse, and security issues
• Train and improve our AI models to provide better ordering experiences and recommendations
• Comply with legal obligations and enforce our Terms of Service

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate the Service (hosting, payment processing, email delivery, analytics). These providers are contractually required to protect your data.
• Business Partners: With your consent, to facilitate integrations with POS systems, delivery platforms, or other tools you connect.
• Legal Requirements: When required by law, subpoena, court order, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Aggregated, anonymized data that cannot identify you may be shared for research, industry benchmarking, or marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and authentication requirements for staff
• Daily automated backups with geographic redundancy
• SOC 2 compliant infrastructure

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor and improve our security practices.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account termination, we retain your data for thirty (30) days to allow for data export, after which it is permanently deleted from our active systems. Backup copies may persist for up to ninety (90) days before automatic deletion.

Aggregated, anonymized analytics data may be retained indefinitely for product improvement and research purposes. We retain financial records as required by applicable tax and accounting regulations.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Data Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in any email or updating your notification preferences.
• Restrict Processing: Request that we limit the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at privacy@menuclips.com. We will respond to your request within thirty (30) days.

8. Cookies & Tracking

We use the following types of cookies and tracking technologies:

• Essential Cookies: Required for the Service to function (authentication, session management, security).
• Analytics Cookies: Help us understand how users interact with the Service to improve functionality and performance.
• Preference Cookies: Remember your settings and preferences (language, theme, billing period).

We do not use advertising or third-party tracking cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Service.

9. Third-Party Services

The Service may contain links to or integrations with third-party websites and services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you interact with.

Our key third-party service providers include:

• Cloud hosting and infrastructure providers
• Payment processing services
• Email delivery services
• Analytics and monitoring tools

All third-party providers are selected for their commitment to data security and are bound by data processing agreements that protect your information.

10. Children’s Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a child, please contact us at privacy@menuclips.com.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities, to protect your personal information.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with applicable data protection regulations including GDPR. For users in California, we comply with the California Consumer Privacy Act (CCPA).

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and post a prominent notice on the Service at least thirty (30) days before the changes take effect. Non-material changes may be made without prior notice.

The “Last updated” date at the top of this policy reflects the most recent revision. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@menuclips.com

General Inquiries: Contact Page

We will make every effort to respond to your inquiry within five (5) business days. For data access, correction, or deletion requests, we will respond within thirty (30) days as required by applicable law.